Surf Trax™ (ABN 65977287894) is an Australian business that provides outdoor recreational services focused on surfing, along with related products such as surf equipment, apparel, and accessories. This policy explains how Surf Trax™ gathers information through our website, social media accounts, third-party payment processors, applications, software, and other online communication with you. By using our website and online platforms, you agree to the collection and use of your personal information as described in this policy.

Surf Trax™ engages both local and international third parties, in addition to its own resources, to facilitate these services. We are fully committed to ensuring the protection and confidentiality of customers' personal and financial information in accordance with the Privacy Act 1988 (Cth).

Information collected:

The collection of personal information may occur, allowing us to identify individuals and share their information. This may encompass various types of data, including personal details such as names and locations; contact information like email addresses, mobile numbers, and postal addresses; financial information, including bank or credit card details essential for transactions and service delivery; statistical data regarding individuals and businesses associated with our services and online platforms; approximate age ranges for service bookings via our third-party booking system; and images that you supply or permit us to use for promotional activities on our online platforms.

Why we collect personal information:

Surf Trax™ may collect your personal information for the following purposes:

• To ensure the provision and maintenance of our services, which includes monitoring service usage.

• To facilitate your registration as a user of the service. The personal data you provide allows you to access various functionalities available to registered users.

• To reach out to you through email, phone, SMS, or other equivalent electronic communication methods, including push notifications from mobile applications regarding updates or informative communications related to functionalities, products, or services you have contracted, including necessary security updates.

• To provide you with news, special offers, and general information about other products, services, and events that we offer, which are similar to those you have previously purchased or expressed interest in, unless you have opted out of receiving such information.

How is information collected

We collect data related to the engagement with our services and/or inquiries pertaining to Surf Trax™.

How we store personal information

Your personal information may be stored in electronic format within our computer systems and databases. This encompasses software applications, internet servers, and online solutions hosted by external providers.

The safety of your personal information

The protection of your personal information is of utmost importance to us. We implement industry-standard security protocols to ensure the safeguarding of your data. This involves taking essential measures to protect your personal information from misuse, loss, unauthorised access, alteration, or disclosure.

While we prioritise the security of your personal data, it is important to acknowledge that no method of transmission over the Internet or electronic storage can be deemed completely secure. Although we endeavour to utilise commercially acceptable practices to protect your personal data, we cannot assure its absolute security.

We disclaim any responsibility for the privacy or security practices of third parties, including those to whom we may disclose personal information in accordance with this policy or applicable laws. The collection and utilisation of personal information by such third parties may be governed by their own privacy and security policies. Should you suspect any misuse, loss, or unauthorised access to your personal information, please inform us immediately. We are not liable for any loss, damage, or claims resulting from another individual's use of personal information that we were authorised to provide.

Your personal information may be stored in both electronic and physical formats. Information provided electronically is retained in our computer systems and databases, while hard copy information is typically kept in our files, with a copy made for our electronic records. We may share your personal information with third parties and service providers located abroad for various purposes, including overseas cloud computing services. We take reasonable precautions to ensure that these overseas recipients adhere to privacy obligations concerning your personal information. Our services may include links to external websites that are not managed by us.

Update or Delete Your Personal Data

You hold the right to delete or request our assistance in the deletion of any personal data we have collected about you. Our service may provide you with the means to delete specific information about yourself directly within the platform. If you have an account, you can update, amend, or delete your information at any time by logging in and accessing the account settings section that enables you to manage your personal data.

Retention of your personal data

Surf Trax™ shall retain your personal data only for the time required to achieve the purposes specified in this privacy policy. We will hold and use your personal information to the extent necessary to fulfill our legal responsibilities, including retaining data to comply with applicable laws, resolve conflicts, and enforce our legal agreements and policies.

Surf Trax™ will store usage data for internal analysis purposes. This data is typically retained for a shorter time, unless it is needed to enhance security or improve the functionality of our services, or if we are legally required to keep it for an extended period.

Cookies

Surf Trax™ may utilise small data files known as cookies to recognise users of our website and to maintain records of their interactions with our services. These cookies are stored by the user's browser during their navigation of the site. Typically, cookies do not contain personally identifiable information; however, each time a user revisits the website, the browser transmits the cookie data back to the server, informing the system of the user's prior activities. Should you wish to disable cookies, you can do so via your browser settings. Please note that disabling cookies may result in limited functionality of our website.

We utilise Google Analytics to monitor the usage of our services in an anonymous manner. This tool records various metrics, including the number of visitors, pages viewed, navigation patterns, user systems, and the date and time of visits through the use of cookies. The data collected serves solely for statistical analysis and is not intended for personal identification.

Your personal information may be disclosed to third parties and service providers operating outside the country for any purpose, including to cloud computing hosts located abroad. We take appropriate steps to ensure that these overseas recipients do not violate the privacy obligations pertaining to your personal information.

Updating your personal information

You are entitled to request access to the personal information we hold about you. We may decline to provide access if the law permits us to do so, and we will supply reasons for our decision in accordance with legal obligations. To request updates to your personal information, please email us at info@surftrax.com.au. We may ask you to confirm your identity to safeguard against unauthorised access to your personal information.

If you would like to request copies of your personal information that we hold, please contact us at info@surftrax.com.au, and we will do our utmost to accommodate your request.

Kindly inform us in writing if you would like your personal information to be deleted from our records. We will make every effort to comply with all legal obligations regarding the removal of your personal information, unless we are legally mandated to retain it.

Direct marketing

You acknowledge and expressly consent to our indefinite use or disclosure of personal information (excluding sensitive information) to keep you informed about our products and services, as well as other offerings that we believe may be of interest to you. Such disclosures may be made to our third-party service providers.

Surf Trax™ engages with third-party business providers who may reach out to you with direct marketing communications and information concerning the services or other products we offer through email or SMS. If you have indicated a preferred method of communication, we will do our best to utilise that method whenever possible.

Complaints and disputes

Should we identify any unauthorised access to a person's personal information, we will promptly notify them regarding the specific information that has been compromised and the method of access.

If you need to discuss how we handle your personal information, please contact us in writing, and we will work to resolve your concerns directly.

Surf Trax
PO BOX 202, Cowes
Victoria 3922
Email: info@surftrax.com.au

Should you find our response to your complaint unsatisfactory, you have the right to escalate the matter to the office of the Australian Information Commissioner.

Children’s Privacy

This service is not designed for users who are under 13 years of age. We do not knowingly collect personally identifiable information from individuals in this age group. If you are a parent or guardian and are aware that your child has submitted personal information to us, please get in touch with us. In the event that we learn we have collected such data from a child under 13 without parental consent, we will act promptly to remove that information from our records.

In instances where consent serves as the legal foundation for processing your information, it may be necessary for us to obtain your parent's consent prior to the collection and utilisation of that information.

Amendments to this Privacy Policy

Our privacy policy is subject to change at any time. We will notify you of any updates by posting the new Privacy Policy on this page. You are encouraged to periodically examine this Privacy Policy for any changes.

Last updated: October, 2024.