This website, referred to as the site or our site, is owned and managed by Surf Trax™ (hereinafter referred to as Surf Trax™, us, or we). You consent to utilise the website solely for purposes that are authorised by this agreement and any relevant laws or regulations. You also agree to avoid engaging in any actions that are deemed prohibited as outlined in this clause.

You agree that you will not use our website to:

• Engage in actions such as stalking, harassment, threats, intimidation, or causing harm to others. Additionally, you must not impersonate any individual or entity, nor misrepresent yourself as someone else, including employees of Surf Trax™ or any civic or government officials. Surf Trax™ retains the authority to deny access or block any user suspected of impersonating or misrepresenting their identity, or of appropriating another person's name or identity.

• Participate in any activities that constitute copyright infringement or other violations of intellectual property rights or reveal any confidential information in breach of a confidentiality, employment, or non-disclosure agreement, or in any other manner.

• The content on the website may not be used, distributed, reproduced, or commercialised without the express written consent of Surf Trax™, except as allowed by this Policy or by legal provisions. It is prohibited to send any unsolicited advertisements, promotional content, or other solicitation methods related to your use of the Service without obtaining prior written consent from Surf Trax™.

• Take part in any form of copyright infringement or other breaches of intellectual property rights, or disclose confidential information in violation of a confidentiality, employment, or non-disclosure agreement, or in any other situation.

• Engage in any conduct that disrupts or affects the website or the servers and networks that maintain the website.

• Formulate or participate in any activities that may be deemed fraudulent, unlawful, or inappropriate.

You acknowledge:

• Any content from the website may not be used, distributed, reproduced, or commercialised without prior written consent from Surf Trax™, except as allowed by this policy and applicable law.

• Any unsolicited advertising, promotional materials, or other forms of solicitation related to your use of the service may not be transmitted without first obtaining written consent from Surf Trax™.

• Any attempt to access or gain entry to any part of the website through methods other than the interface offered by Surf Trax™ is not permitted.

• Engaging in activities that interfere with or disrupt the website is not allowed. This encompasses accessing the website via automated means, such as scripts or web crawlers, as well as any actions that impact the servers or networks linked to the website. Furthermore, breaching any policies, requirements, or regulations of these networks, including unauthorised access, use, or monitoring of data or traffic, is prohibited.

Status update of your order:

We are committed to dispatching your order within 1 business day after the customer has received the order confirmation via email. The transit time may vary based on the delivery options chosen by the customer. For a detailed delivery schedule, please consult the shipping timelines listed below.

• Australian standard shipping is estimated to take between 3 to 10 business days.

• Complimentary local delivery is available for all orders to Phillip Island and San Remo, seven days a week. Additionally, customers may collect their orders free of charge from our factory located in Cowes, Phillip Island.
  

Please be informed that the times mentioned are based on previous shipping performance and may differ due to influences such as seasonal trends, market activity, and stock availability. 

Ordering:

• Surf Trax™ provides an online purchasing service exclusively through our website, www.surftrax.com.au

• Orders communicated through fax or email will not be accepted.

• Cancellations are only permissible if the order has not yet been packed or shipped from the warehouse.

Payment

Surf Trax™ facilitates payments via MasterCard, Visa, and PayPal. However, we do not support direct deposit, checks, or cash on delivery transactions.

Is my credit card information secure on this website?

For more comprehensive information about the security of our website, we recommend visiting our Privacy Policy page. Surf Trax™ is committed to ensuring the privacy of our members and customers. If you seek to understand our security measures better, please take a moment to review our Privacy Policy.

Returns and exchanges - physical products

We recognise that locating the appropriate size or style while shopping online can be challenging. Surf Trax™ is pleased to offer exchanges and credits on full-price online orders within 14 days of purchase, subject to the following conditions:

• The tax invoice is required as verification of the purchase.

• Items must be returned in their original, unworn or unused condition, with all original tags still attached.

• Surf Trax™ will provide exchanges for sale items in the form of credit notes or gift cards.

• Should the item for exchange be unavailable, the customer will receive either a credit or gift care, depending on their choice.

• Gift cards pertaining to products can be exchanged for another item of equal value.

• In the event of receiving faulty or damaged products, Surf Trax™ holds the right to carry out a complete evaluation of the item once it is received. If the assessment reveals that the product is faulty or damaged, Surf Trax™ will arrange for a replacement, depending on stock availability. If the replacement is not available, a credit will be provided. Surf Trax™ will inform the customer of the assessment results through email within three business days of receiving the faulty or damaged items.

• It should be noted that Surf Trax™ is not responsible for any potential delays in the delivery of products.

• All shipping and handling costs for returned items are to be borne by the customers, with the exception of cases involving faulty or damaged merchandise.

• Returns can also be made in person at our factory, please contact us via phone or email to arrange a return in person.

• Surf Trax™ disclaims any responsibility for items that may be lost during transit; therefore, it is advisable to send all returns and exchanges using registered post.

Return of promotional items

In the event that a promotional gift or item is obtained alongside a product intended for return, it is required that the promotional gift or item be returned in its original state.

In the case that Surf Trax™ does not receive the promotional gift or item, the retail price of that item will be deducted from the refunded sum. Furthermore, Surf Trax™ does not provide warranties, returns, or exchanges for any promotional gifts or items.

Pre-orders

Items available for pre-order will be displayed on the product page with the expected shipping date. Kindly note that full payment will be taken at the time of placing your order. If you need to cancel your order before the shipping date, please contact info@surftrax.com.au

Trade-ins

To initiate the trade-in process for your used glass surfboard, please adhere to the following instructions:

• Email info@surftrax.com.au with "Surf Trax™ Surfboard Trade-In" as your subject line. - Include photos and information about the surfboard(s) you intend to trade, detailing any damages or repairs, and attach relevant images.

• If your board qualifies for trade-in, we will contact you to arrange a visit to our factory for an evaluation and provide an estimated value.

• If you accept the estimated value, you can use it towards any product or service available in our factory or online, issued as a gift voucher valid for three years.

• Ensure that your boards are cleaned of all wax and dirt; otherwise, a cleaning fee will be charged.

• Please note that any discrepancies between the estimated value and the board's condition upon inspection may affect the final trade-in offer.

• Certificate of Registration and Endorsement Second-Hand Dealer and Pawnbroker Second-Hand Dealers and Pawnbrokers Act 1989 Section 9 and 9AA Licence No. SHD-0018002

Booking and cancellation policy - services

• Advanced bookings are required and can be made through our online booking system on this website, or by email for groups consisting of eight or more participants.

• Once the transaction for your booking is finalised, an email confirmation will be sent to you automatically. Furthermore, a reminder text message will be sent to your phone one day in advance to reconfirm all details of your booking.

• All payments for bookings must be made through our online payment platform. Cash payments will not be accepted upon your arrival for the lesson. Payments for any additional participants can be processed in person using our card payment system.

• Lesson and product packages are available for purchase through our online store. After your transaction is completed, Surf Trax™ will reach out to you on the same business day to arrange a convenient booking time and date. Once a date and time have been agreed upon, you will receive a confirmation email via our online booking system. A reminder text message will also be automatically sent to your phone one day prior to reconfirm all details of your booking.

• Refunds for services or gift cards pertaining to services are not permitted; however, we are pleased to offer an exchange for another service or item of equal value.

• Surf Trax™ is here to support you in finding the ideal surf conditions. Should it be necessary to suggest a different time, date, or location due to more optimal conditions, Surf Trax™ will reach out to you prior to your scheduled session.

• The safety of our students is of utmost importance to Surf Trax™, which is why we do not offer lessons in every surf or weather condition. The head instructor has the discretion to reschedule any bookings if the conditions are assessed as unsafe. Surf Trax™ will notify you in advance to coordinate a new date and time.